The Procede Help Portal is coming soon! 🎉 Our all-new content delivery platform is designed to save you time by centralizing all forms of supporting content for our products and solutions, making it easier than ever to find what you need, when you need it.
Check out the FAQs below to learn more about what’s in store.
What is it? How is it different from the Help Files?
The Procede Help Portal is a single/central location for all forms of supporting content for our products and solutions. It’s a “content delivery platform” which makes help files, articles, product documentation, release notes, announcements and more searchable in one place. It searches across products, versions and vendors using keywords and other metadata to quickly return the information you need, any time you need help.
Is it embedded in Excede like the Help Files?
It will be available in v10.5+.
Why should we use this instead of what we’ve always been using?
This will save you time. It pulls all other resources together into one place, so you no longer need to search the Help Files, PDFs of product documentation, Procede Learning, Customers & Resources Portal, etc. to find what you need. Additionally, it provides features that make it easy to work with our vast resource library, such as search tools, favorites, collections, and more.
Are the other resources going away?
All remain in use, except for the Customer & Resources Portal. The new Help Portal will replace the Customer & Resources Portal — it will only be available to those who have permission to submit Support tickets but will not house articles, resources, downloads, etc. going forward. All resources will be published to the Help Portal instead.
What does it cost?
There is no charge for the portal and it will be available to all users. Any active Procede Software customer can create a login.
We’ve paid for Procede Learning licenses. Is that content now free on the Help Portal?
Some select video content will be available directly on the Help Portal. However, all interactive lessons, curated courses, and curriculum pathways are available exclusively via Procede Learning.
Is it available for all versions of Procede products?
The Help Portal contains Help Files from Excede v10.4+, plus documentation and resources for all versions of additional solutions, OEM integrations, and partner integrations.
How do we reach it? How will we be notified?
The launch date will be shared via the Customer & Resources portal landing page a few days prior to launch. Also, be on the lookout for an announcement via email soon after the Help Portal launches!
As soon as it’s ready, you can register for a login using your work email address associated with your dealership’s domain. This ensures your access is linked to your organization.
Some dealers may opt in to SSO, System Admins/IT should be on the lookout for a separate email with information about this and how to submit a request to get setup!