The Value of Partnership in a Global Pandemic

Procede pivots to provide certainty to customers in uncertain times. As the COVID-19 global pandemic continues to impact every aspect of our daily lives, both at work and home, I’m pleased to see that the heavy-duty trucking industry has, once again, been thrust back into the spotlight. Truck drivers, who…

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Partner Spotlight: Arcadium Technologies

When you think about Customer Relationship Management (CRM), you may see it simply as a resource for your Sales team. In reality, a well implemented CRM strategy can be useful and beneficial to every department in your dealership and directly affect your bottom line. We all know it costs far…

The New Excede Time Clock is Now Available!

Procede Software is pleased to announce the general release of the Excede Time Clock, our new web-based application combining the functionality of the attendance clock and the shop clock. The Excede Time Clock signifies the beginning of a major shift in delivery method of Excede DMS, as the Time Clock…

Procede is here for you as your business grows

It’s been a tough year for commercial vehicle OEMs, with profit margins strained due to increased competition from emerging markets, tightening environmental regulations, and continued fuel price volatility. These challenges are trickling down to dealerships, so it’s no wonder that many groups are seeking to consolidate their operations and rein…

Become a Procede Insider and make your voice heard!

If there is one reminder we have each year at the Procede Software Conference, it’s just how valuable customer input is in the product development process. We rely on your feedback to make sure our products will not only meet the demands of a busy dealership, but also give you…

Spotlight on Support Part 1: Top Tier Support

This year, the Procede Support Team has been focusing on improving processes and proactively reaching out to customers to ensure both awareness of the tools available to them, and their ability to access any support they need. As a continuation of this outreach and education, this month’s top story features…

Spotlight on Support Part 2: Self Service Support

Last month, we highlighted the Procede guided support services led by our professional and knowledgeable Support staff. In this issue, we will share the many self-service tools that give users direct access to information and enable them to self-diagnose and resolve issues quickly. All of these valuable tools are included…