Customer experience

Your long-term strategic partner

We guide you through every phase—from setup to go-live and beyond—with services, training, and ongoing customer care.
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100% Committed to Customer Success

Your partner throughout the customer journey

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  • Live readiness
  • pro
    services
  • ongoing
    support
  • continued
    training
  • Help Portal
  • Enhancements

What it means to be a Procede customer

With over two decades of industry experience, we don’t just deliver software—we build lasting partnerships rooted in industry expertise, personalized service, and seamless collaboration.

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    • PARTNERSHIP THAT GROWS WITH YOUR BUSINESS
    • PERSONALIZED GUIDANCE AND SUPPORT
    • LONG-TERM SCALABLE SOLUTIONS
    • COMMITMENT TO CONTINUOUS IMPROVEMENT AND INNOVATION
    • SOLUTIONS SHAPED BY DEALERSHIP FEEDBACK
    • CONSISTENCY YOU CAN COUNT ON
    • REAL PEOPLE. REAL ANSWERS. REAL HELP.

Your strategic partner
for long-term success

Our Customer Success team works proactively to ensure
your investment delivers lasting results.
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Procede Help – Content you need when you need it 

Procede Help provides all product, partner, and integration resources in one convenient location.

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Customer experience
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Services that support you at every stage

From onboarding to optimization, discover the services and resources designed to help your business succeed.

Testimonials

Success stories that Speak for themselves

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We have a true business partner in Procede; they listen and make timely adjustments to their system to suit the needs of their customers, unlike other DMS providers.

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We chose Procede Software because we were looking for a system that allowed us to do business the way we wanted, not how its dictated to be done by others. We have a true business partner in Procede; they listen and make timely adjustments to their system to suit the needs of their customers, unlike other DMS providers.

Greg Althardt
COO, Peach State Truck Centers
Greg Althardt
COO, Peach State Truck Centers

You guys are always good about checking in on us, following up, making sure problems are solved, and really making us feel like we made the absolute correct decision for our dealership.

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You guys are always there when we need you. You guys are always good about checking in on us, following up, making sure problems are solved, and really making us feel like we made the absolute correct decision for our dealership.

Drew Bankston
President, East Texas Mack
Drew Bankston
President, East Texas Mack

The entire Procede team is wonderful! They take the time to really understand what we need and respond quickly.

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The entire Procede team is wonderful! The people are so friendly—whenever I talk to anyone, they are approachable and easy to communicate with. They take the time to really understand what we need and respond quickly.

Larry Kyan
Network Administrator, ILoca Services
Larry Kyan
Network Administrator, ILoca Services

If there’s one thing that Procede is known for, it’s when we try to give feedback, they listen.

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If there’s one thing that Procede is known for, it’s when we try to give feedback, they listen. Whether we’re at Procede meeting or you send in a Help ticket suggestion, they listen.

Liza Pell
Controller, TNTX
Liza Pell
Controller, TNTX

Experience the Procede advantage

Discover how our solutions and partnership can transform your dealership. Book a personalized demo with our team today. 
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