Procede Software Support Services is proud to be a responsive, dependable, results driven and resource-based team.

  • Responsive

    Our dedicated Support team has an average first reply time of 30 minutes during regular business hours, ensuring your dealership’s concerns are quickly addressed.

  • Dependable

    Our regular Support Services hours are from 6:00am to 6:00pm Pacific Standard Time (PST) Monday through Friday. After-hours emergency support is also available.

  • Results Driven

    Our 99.4% customer satisfaction score demonstrates our dedication to keeping your dealership personnel satisfied with your experience using Excede and our other add-on products.

  • Resource-Based

    The Customer & Resources Portal is your go-to area to submit work orders, find answers to common issues, and access help and reference documents.

dealer management system implementation


We set your dealership up for success from the start by ensuring your transition follows a clear, predictable course.

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dealer management solutions training

Education & Training

Provides you with comprehensive, on-going training to ensure you’re getting the most out of your DMS.

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truck dealership software services

Professional Services

Expertise that goes beyond “how to” product support. Our goal is to empower your team to move forward with greater independence.

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Hosted Services

With Excede Hosted Services, Procede Software will host your Excede database, web applications, and third-party integrations in the cloud.

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Faster. Smarter. Simple. Learn how Excede can transform your dealership business.