Procede Software Support Services is proud to be a responsive, dependable, results driven and resource-based team.

  • Responsive

    Our dedicated Support team has an average first reply time of 30 minutes during regular business hours, ensuring your dealership’s concerns are quickly addressed.

  • Dependable

    Our regular Support Services hours are from 6:00am to 6:00pm Pacific Standard Time (PST) Monday through Friday. After-hours emergency support is also available.

  • Results Driven

    Our 99.4% customer satisfaction score demonstrates our dedication to keeping your dealership personnel satisfied with your experience using Excede and our other add-on products.

  • Resource-Based

    The Customer & Resources Portal is your go-to area to submit work orders, find answers to common issues, and access help and reference documents.

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