Direct Phone Support
Reach our in-house, knowledgeable support team for personalized assistance.
Reliable support. Expert solutions.
Count on Procede Support to deliver the help you need when you need it, with the expertise to back it up.
Trusted by many. Proven support when you need it.
From dealerships to service centers, others like you have made the move, and never looked back.
99.3
%
Customer Satisfaction
62
min
Average Ticket Handling Time
37
%
Resolved on First Reply
85
%
Service Quality Score
Elevate knowledge. Accelerate results.
Online Ticketing System
Submit detailed documentation and screenshots and track issue status in one streamlined interface.
After-hours Emergency phones
Critical issues don’t wait. Connect with a Procede Support expert anytime, day or night.
Online Self-service Hub
Access our full support knowledge center with intelligent search, real-time alerts, and AI-assisted recommendations.
Expert Support Agents
Our agents are dedicated to resolving your issues with deep product knowledge and a commitment to your success.
Support that understands your operations
Our Support team is more than a help desk—we’re an extension of your team. Long after go-live, you’ll have access to responsive service, familiar faces, and experts who understand how your business runs. Whether it’s proactive guidance or after-hours support, we’re here to help keep your operation running smoothly.
Testimonials
Support that our customers rely on
I can confidently say that my business is always in good hands. Not only do they provide personalized support, but they understand the dealership environment and possess a wealth of product knowledge.
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The support continues to be fantastic. The response time is quick and all my issues are resolved almost immediately.
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Support you can rely on
From self-service support to emergency response, we’ve got you covered.