End of Support ‘Sunsetting’ Notice for Multiple Products

At Procede Software, we constantly evaluate our product suite to determine the feasibility and relevance of our current and future product portfolio. By going through this evaluation process, we can optimize our product portfolio based on customer usage and improve system performance, ultimately creating the best possible experience for our customers. As a result, we will occasionally identify some products that are no longer relevant, used by a declining base of customers (or not used at all), or that are transitioning to some of our newer, updated solutions.

With that background, we have identified several legacy products that will be retired in the coming 12 months. See below for a list of products, along with the ‘migration’ path forward for customers who might be using these solutions:

  • Bank Integrations (Estimated Retirement Date: July 2022): We are retiring bank integrations from Banknorth, Chase Bank, Compass Bank, First American Credco and Frost Bank. The reason for this decision is because these integrations are no longer used by our customers. We will also retire the current integration for Regions Financial Corp., replacing it with an updated integration through our payment processing vendors. We will communicate this updated integration path well in advance and alert affected customers directly.
  • Service Board (Estimated Retirement Date: July 2022): We are retiring Service Board for several reasons. First, we have minimal known customer usage of Service Board and the resources required to maintain the product can no longer be justified. The product also uses an outdated technology stack that will be replaced by an upcoming release of Excede.

For customers who do use Service Board, please know that the features and functionality found in this application will be replaced by (and enhanced) with the release of Excede v10.3 in 2022. Users will enjoy greater, more powerful functionality, including but not limited to: a new shop scheduling feature, a new shop loading/dispatching feature, and numerous dynamic data fields, statuses, and icons throughout the Repair Order module. The upcoming v10.3 release will offer an abundance of Service-focused enhancements that will provide an improved customer experience and help our customers reduce shop downtime and increase their shop profitability.

  • Legacy Time Clock (Estimated Retirement Date: July 2022): We are retiring the Legacy Time Clock desktop app for similar reasons as the retirement of Service Board. It is an older, dated technology stack and has a limited number of users. Our current Time Clock web app is not going away; in fact, it will continue to see enhancements and new functionality in the future. Legacy Time Clock users will be asked to migrate to the current Time Clock app prior to its retirement date.

In addition, we will be releasing a new, mobile Time Clock web app for mobile techs and will supplement the current Time Clock web app experience. This means that we will have Time Clock solutions that support multiple devices by the end of 2021. We will continue to communicate this updated migration path over the coming months as the retirement date approaches.

To sum, we are communicating these product changes well in advance of their retirement so that our customers can prepare for the product retirements and get their questions answered should they have them. We firmly believe that these changes will improve our customers’ experiences while keeping the Procede development teams focused on building great solutions for dealerships.

If you have further questions, please contact our Support team via our Customer & Resources Portal (login required) and they will help you navigate through the upcoming migration process.