Procede Software Support Services is proud to be a responsive, dependable, results driven and resource-based team.
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Responsive
Our dedicated Support team has an average first reply time of 30 minutes during regular business hours, ensuring your dealership’s concerns are quickly addressed.
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Dependable
Our regular Support Services hours are from 6:00am to 6:00pm Pacific Standard Time (PST) Monday through Friday. After-hours emergency support is also available.
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Results Driven
Our 99.4% customer satisfaction score demonstrates our dedication to keeping your dealership personnel satisfied with your experience using Excede and our other add-on products.
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Resource-Based
The Customer & Resources Portal is your go-to area to submit work orders, find answers to common issues, and access help and reference documents.
Implementation
We set your dealership up for success from the start by ensuring your transition follows a clear, predictable course.
Education & Training
Provides you with comprehensive, on-going training to ensure you’re getting the most out of your DMS.
Professional Services
Expertise that goes beyond “how to” product support. Our goal is to empower your team to move forward with greater independence.
Hosted Services
With Excede Hosted Services, Procede Software will host your Excede database, web applications, and third-party integrations in the cloud.
Testimonials
Choosing the right business system is one of the most important investments a dealership can make, and we definitely made the right choice when we selected Procede. Not only does Procede offer a stable and reliable system that helps us run our day-to-day operations, but we’re still realizing new efficiencies 15 years later.
Excede DMS allows the user so much more direct access to the data than we had before. It allows us to easily find problems and correct them without using traditional reports that rarely show you the information you are looking for.
Having multiple locations throughout numerous states, Excede has provided our management team with unparalleled visibility to day-to-day activity. The real-time data received has also assisted our organization in our strategic planning efforts allowing for quicker turnaround of information and more timely decision making.
Excede DMS integrates seamlessly with our primary manufacturer-based software programs and makes is easy to create the reports needed to run our department effectively. In addition, since Excede DMS is Windows-based and so many people have experience with this type of software platform, it allows for faster, more efficient training of new employees.
Since Excede DMS uses a relational database, it gives us the ability to pull information and generate reports. We can also access vehicle and service history from all our locations, not just the local branch. Excede even gives us the ability to save documents related to the repair order like emails, PDFs and pictures.
The ability to export from Repair Management to Excede DMS using Navistar Gateway in order to create a Repair Order saves so much time since we are no longer duplicating our efforts.
Our number one criterion for a new dealer management system was stability in the database. Excede DMS relies on a SQL Server database, and it is extremely well-structured and reliable.
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