The Excede DMS Service Solution
Excede simplifies the creation and management of repair orders, so service writers and technicians can focus on providing great service. Tools like menu pricing options and jobs built with predefined parts, labor, comments, and miscellaneous charges ensure Service department staff can quickly and easily create repair orders.
Excede DMS Service Highlights
Manage multiple bill-to customers on a single RO
Manage discounts, coupons, deductibles, deposits, and warranty codes
Define labor rates by customer, job or both
Schedule repair work based on VIN, days, mileage or both
Approve/Reject estimates for visibility & tracking
Support maintenance contracts for ongoing revenue generation
What Our Customers Are Saying
The Lincoln LFC6000 server-based fluid management system has really helped us account for all our oil and fluids, eliminate shrinkage, and increase profits. The Excede DMS interface is great as it allows for automatic billing. Our techs use their in-bay PCs to request and dispense oil and it gets charged straight to the ticket, improving shop efficiency.
Using the PACCAR integrations has greatly improved our overall business process and customer satisfaction. The MDI interface has helped improve our inventory accuracy and levels for better customer satisfaction, and the Service Gate interface makes it seamless for customers that charge with the OEM. Our receivables are paid timely through this process, and this contributes to improved cash flow. A must-have for any PACCAR dealer.
In the five years since we began with Procede, we have grown our parts & service business beyond our goals, and the Excede Software has been a core part of how we made it happen. Not only has our business grown, our processes, like parts inventory control, have become more efficient and accurate. Excede makes it much easier to control the complex parts pricing structures required to compete in today’s market.
Since Excede DMS uses a relational database, it gives us the ability to pull information and generate reports. We can also access vehicle and service history from all our locations, not just the local branch. Excede even gives us the ability to save documents related to the repair order like emails, PDFs and pictures.
The ability to export from Repair Management to Excede DMS using Navistar Gateway in order to create a Repair Order saves so much time since we are no longer duplicating our efforts.
Time Clock allows my technicians to be more hands-on and efficient in their duties. A must-have for any busy shop environment.
The Service Web App WorkRoom and WaitRoom are simple but robust monitoring applications that enforce the communication between service office staff and technicians. We’d definitely recommend utilizing the Service Web App to anyone looking for a quick and easy way to help monitor and manage workflow in a busy service department.
We have been using Rapid RO for almost a year now, and it is a great tool to quickly get a repair order input into the system so technicians can start on repairs immediately.
Graco has been a wonderful addition to Thompson Dubuque. We have had lots of improvements in inventory on our fluids. We had a lot of issues tracking our fluids, and now our inventory is dead-on and has no issues.
Additional DMS Service Solutions
A browser-based application, Rapid RO allows your team to check-in vehicles as soon as they arrive at a dealership’s service drive. Designed to run on any laptop, iOS, Android or Windows mobile device, Rapid RO also gives your service staff the ability to create repair orders, add common jobs and (optionally) assign jobs to a service technician.
SERVICE WEB APP
Our Service Web App features a combination of useful service-based tools including: Work Room for work status display in service shops, Wait Room, which focuses on waiting customers, and a Dashboard to highlight key issues and concerns.
Our Time Clock application automates your employee time tracking process, eliminating the additional costs and work associated with manually collecting time cards. With Time Clock, employees conveniently punch in and out directly from work stations, allowing you to effortlessly track overall employee attendance. Additionally, Time Clock enables your team to become more productive at flagging time, allowing them to conveniently add repair order comments, close operations and create additional service requests.
The Warranty Claim Export wizard is used to prepare and export Excede warranty claims to your OEM.
Quickly pull service data from your OEM system into Excede as a repair order or estimate.
MANAGED DEALER INVENTORY
Advanced inventory program that uses forecasting and replenishment to help you effectively manage your parts inventory.
Keep your Labor Guides current with OEM specified guides that are auto-created and updated in Excede.
Our Decisiv integration speeds up check-ins, inspections, estimates and approvals. Customers get quick estimates and updates whenever a repair status changes. Decisiv enables real-time communication with the OEM to aid the technician to identify any service problems.