Whether you have a software question, want to get the inside track on our latest products and downloads, or are looking for additional tools to help streamline your operations, our Customer & Resources Portal has a wealth of information. You can also access our Knowledge Base and easily submit support work orders here, too.

Support Agents

Our in-house Support agents are available to assist you with any technical issues or questions that your dealership may have.

Knowledge Base / FAQs

The Knowledge Base contains how-to instructions and process recommendations in response to real-world issues from our entire dealer body.


Find the latest information on products, integration notifications, and downloads, and access best practices webinars and help files via our Customer & Resources Portal.

Featured Excede Dealer Management System Customers

Hunter Truck

A leader in Heavy Duty Commercial Trucks since 1938, Hunter Truck provides unparalleled customer service with a wide array of services geared to the trucking industry. With long-standing relationships with premium-quality producers Peterbilt and International, Hunter operates 19 locations across Pennsylvania, New York, New Jersey, and West Virginia and employs over 940 people.

Packer City & UP International

Packer City & UP International handle your transportation needs by selling, leasing, renting, and providing parts and maintenance support for medium and heavy duty new and used trucks.

Packer City International Trucks was founded in 1982 with a single location in Green Bay, WI. They’ve since grown to three locations and support the complete line of international truck products, Isuzu LCF truck product, their Idealease fleet, IC Bus parts and service support, and Workhorse trucks and support.

Pacific Coast Heavy Truck Group

For over 28 years, Pacific Coast Heavy Truck Group has proudly served Mack and Volvo customers throughout British Columbia. With four locations, 170 employees, 60 factory-trained technicians, and an extensive inventory of OEM and after-market parts, we ensure downtime is kept to a minimum.

Our commitment to our customers is to provide the best service experience, to maximize uptime, and keep vehicles and drivers on the road.

Truck Centers, Inc.

Truck Centers, Inc. is a family-owned dealer group proudly representing Freightliner, Western Star, Fuso, Sprinter, Kalmar/Ottawa and Detroit performance products that was recognized as the 2014 Successful Dealer “Dealer of the Year” for all manufacturers. Their network consists of ten full-service dealerships and two auxiliary locations in the St. Louis metro area, throughout central and southern Illinois, and Indiana.

Procede Software Insider Program

Our customers are at the forefront of our business. We actively listen to their feedback and take it into consideration as we continue to build and refine our software. One place where we gather valuable customer feedback is our Insider Program—where select customers are able to participate in our product development and enhancement process.

If your dealership is interested in becoming an Insider, find more information here.

Find Out More

Our customers are at the forefront of our business. And there’s no one better to attest to this focus than our loyal customers. Read more about how Procede Software has helped transform their dealership operations.