Excede Customer Center | Procede Software

Whether you have a software question, want to get the inside track on our latest products and downloads, or are looking for additional tools to help streamline your operations, our Customer & Resources Portal has a wealth of information. You can also access our Knowledge Base and easily submit support work orders here, too.

Support Agents

Our in-house Support agents are available to assist you with any technical issues or questions that your dealership may have.

Knowledge Base / FAQs

The Knowledge Base contains how-to instructions and process recommendations in response to real-world issues from our entire dealer body.

Resources

Find the latest information on products, integration notifications, and downloads, and access best practices webinars and help files via our Customer & Resources Portal.

Featured Excede Dealer Management System Customers

Hunter Truck

A leader in Heavy Duty Commercial Trucks since 1938, Hunter Truck provides unparalleled customer service with a wide array of services geared to the trucking industry. With long-standing relationships with premium-quality producers Peterbilt and International, Hunter operates 19 locations across Pennsylvania, New York, New Jersey, and West Virginia and employs over 940 people.

Packer City & UP International

Packer City & UP International handle your transportation needs by selling, leasing, renting, and providing parts and maintenance support for medium and heavy duty new and used trucks.

Packer City International Trucks was founded in 1982 with a single location in Green Bay, WI. They’ve since grown to three locations and support the complete line of international truck products, Isuzu LCF truck product, their Idealease fleet, IC Bus parts and service support, and Workhorse trucks and support.

Pacific Coast Heavy Truck Group

For over 28 years, Pacific Coast Heavy Truck Group has proudly served Mack and Volvo customers throughout British Columbia. With four locations, 170 employees, 60 factory-trained technicians, and an extensive inventory of OEM and after-market parts, we ensure downtime is kept to a minimum.

Our commitment to our customers is to provide the best service experience, to maximize uptime, and keep vehicles and drivers on the road.

Truck Centers, Inc.

Truck Centers, Inc. is a family-owned dealer group proudly representing Freightliner, Western Star, Fuso, Sprinter, Kalmar/Ottawa and Detroit performance products that was recognized as the 2014 Successful Dealer “Dealer of the Year” for all manufacturers. Their network consists of ten full-service dealerships and two auxiliary locations in the St. Louis metro area, throughout central and southern Illinois, and Indiana.

Procede Software Insider Program

Our customers are at the forefront of our business. We actively listen to their feedback and take it into consideration as we continue to build and refine our software. One place where we gather valuable customer feedback is our Insider Program—where select customers are able to participate in our product development and enhancement process.

If your dealership is interested in becoming an Insider, find more information here.

Find Out More

Our customers are at the forefront of our business. And there’s no one better to attest to this focus than our loyal customers. Read more about how Procede Software has helped transform their dealership operations.

Time Clock allows my technicians to be more hands-on and efficient in their duties. A must-have for any busy shop environment.

Amanda Potvin— Service Manager at Francis Canada Truck Centre

The Service Web App WorkRoom and WaitRoom are simple but robust monitoring applications that enforce the communication between service office staff and technicians. We’d definitely recommend utilizing the Service Web App to anyone looking for a quick and easy way to help monitor and manage workflow in a busy service department.

Bill Smiewec— Director of Warranty at West Michigan International

We have been using Rapid RO for almost a year now, and it is a great tool to quickly get a repair order input into the system so technicians can start on repairs immediately.

Charles Andy Strode— Service Manager at Springfield Tractor and Trailer Sales Inc.

With Data Insight, if an employee is curious about any part of the business that they are involved with, they can create a live report showing them the status. It will without a doubt, push our dealership forward in efficiency and understanding our customers’ behavior.

Casey David— Parts Sales & Marketing Director at Nelson International

We began using Procede’s Barcode Scanning about a few years ago here at Triad Freightliner. Our primary use is receiving orders. Our warehouse staff save a lot of time on every order with the efficiency provided by the scanners. It is one of our best changes to our check-in process.

Denny Kimsey— Parts Manager at Triad Freightliner of Greensbro

Combining business intelligence with a user-friendly CRM, sales-i is a great tool for any parts sales team. This software eliminates common excuses, provides powerful insight into parts sales data, and helps the entire dealership perform and communicate at a very high level.

Casey David— Parts Sales & Marketing Director at Nelson International

Graco has been a wonderful addition to Thompson Dubuque. We have had lots of improvements in inventory on our fluids. We had a lot of issues tracking our fluids, and now our inventory is dead-on and has no issues.

Joe Hoffman— Service Manager at Thompson Truck & Trailer

The Procede Professional Services team is essential to maximizing the strength of the Procede product. They have helped our 12-store dealer group on projects big and small- and some of the solutions from the Professional Services group have actually been more robust than our initial project request!

Allan Beardsley— Vice President of Parts at Freightliner Northwest

When a customer now calls to inquire about the status of a delivery, the answer in instantaneous with a precise ETA. For our customers, time is money, and knowledge is power. There’s no question this is a dramatic customer service improvement.

Sal Maldonado— General Manager at Velocity Vehicle Group

The Lease-Rental Web App has reduced mileage entry time significantly. The added features on the rental side have given the ability to see what units are available individually by unit type, and provides the ability to create contracts on the Web App from any location- from the front desk to on the road.

Karen Zubrinitz— General Manager at Idealease of Baltimore

The Mack Volvo Unified Claims Handling Process (UCHP) Integration is wonderful. It speeds up claim input a lot by not having to key in all of the part numbers or using the copy-and-paste method for complain, cause and correction. In addition, the MVP Preferred Pricing Program Integration is also useful and helps save time by not having to key the invoices into the MVP system manually.

Kim Mesfin— President at Affinity Truck Center

By electronically capturing signatures using Excede Signature Capture, we are able to clearly communicate our customers Terms & Conditions and the document summary, and legally complete the transaction in a professional manner regardless of the payment type. We feel our customers experience a professional, hassle-free experience at our Point of Sale.

John Craft— Chief Financial Officer at Campbell Supply Co.

We have had many requests from customers to email their invoices, and document delivery enables us to provide that service with little input. Invoices are automatically emailed the evening of purchase, and since many customers now pay by invoice or purchase order, we receive our payments in a more timely manner than waiting for monthly statements.

Janet Bolton— Credit Manager at Sioux City Truck Sales, Inc.

Using the PACCAR integrations has greatly improved our overall business process and customer satisfaction. The MDI interface has helped improve our inventory accuracy and levels for better customer satisfaction, and the Service Gate interface makes it seamless for customers that charge with the OEM. Our receivables are paid timely through this process, and this contributes to improved cash flow. A must-have for any PACCAR dealer.

Kent Arcement— Business Systems Analyst at Performance Truck

The Procede Software Conference is a great opportunity to interact with both the Procede staff and other Excede DMS users. I not only gain new insights from the presentations, but from the opportunity to network with fellow dealership professionals.

Spencer Kiernan— CFO at Atlantic Utility Trailer Sales, Inc.

We rely heavily on the DTNA integrations that Procede Software provides. They have always been quick to meet the needs of the dealer and DTNA through robust integrations, and work diligently to make them user-friendly and easy to use.

Tommy Jackson— IT Support at Lonestar Truck Group