Procede Software — What’s New — News — Introducing Mobile Service Plus v2.0: Built for Smarter, Faster Service Operations
Mobile Service Plus

Introducing Mobile Service Plus v2.0: Built for Smarter, Faster Service Operations

July 31, 2025 — We’re excited to announce the release of Mobile Service Plus v2.0, a powerful mobile extension of Excede® DMS that supports your service operations and technician workflows.

As the next step in our mobile strategy, it combines the best features of our previous mobile service applications into a modern, user-friendly solution. Built with the latest technology, it simplifies workflows, improves real-time communication, and increases service efficiency—anytime, anywhere.  

Technicians and service advisors can manage repair orders and capture essential data wherever the job takes them—whether in the shop, at a customer location, or out in the field. With real-time connectivity to Excede, voice-to-text entry, visibility into preventive maintenance schedules, and configurable role-based permissions, your team gains the tools they need to stay productive, reduce downtime, and stay ahead of every job.  

“Procede has done it again–listening to users and delivering a tool that meets our needs! Mobile Service Plus is transforming the way our field team works, enabling faster response times, real-time updates, and effortless logging of repairs. It’s helping us serve customers better while saving valuable time in the field.” – Jackie Clark, Business Applications Lead at Interstate Companies, Inc.

Key Features and Benefits 

  • Unified Application Experience 
    • NEW: Combines mobile tools for both service advisors and technicians into a single, streamlined app, ideal for users who perform both roles. This integrated experience allows tasks to be completed more efficiently within one seamless platform. Mobile Service Plus v2.0 also supports separate workflows for distinct roles, with permission-based access ensuring users only see the tools and features relevant to their responsibilities, enhancing security, reducing clutter, and improving user focus. 
  • Full RO Management from Anywhere 
    • IMPROVED: Create and manage repair orders including creating a new customer or vehicle, tracking labor time, including preventive maintenance tasks. 
    • NEW: Easily add or remove parts within the app, with the option to use barcode scanning or select from a system for accurate part entry information, streamlining your workflow and reducing errors. 
    • IMPROVED: Attach media including new video capabilities to ROs and use voice-to-text for quick, hands-free data entry. 
    • IMPROVED: Scan and identify vehicles using VIN capture. 
  • Seamless Excede Integration 
    • IMPROVED: Built on real-time access to Excede, ensuring consistent, up-to-date information across the dealership, with no delays required. 
    • IMPROVED: Includes offline mode so users can continue working even without internet connectivity and sync later. 
  • Smart Features for Mobility 
    • NEW: GPS coordinates capture and record the precise location where service is performed, providing useful information for record-keeping, compliance, and audit purposes. 
    • NEW: Preventive maintenance is automatically checked when a new RO is created, displaying required jobs based on the vehicle profile. 
  • Advanced Time Tracking 
    • IMPROVED: Technicians can clock on/off repair orders and capture technician stories—even when offline. 
    • IMPROVED: Technicians can sort their work queue by date or priority to view tasks in the order that works best for them. 
  • Role-Based Access Control 
    • IMPROVED: Limit access to features and actions based on user roles, ensuring each person can only perform tasks relevant to their responsibilities—whether it’s creating repair orders, managing parts, clocking in, and more. 

What This Means for Your Dealership 

  • Service Team Will Work More Efficiently: No more juggling multiple apps or dealing with different logins and interfaces. Your technicians and service advisors can focus on what they do best—serving customers—instead of managing technology. 
  • New Hires Will Get Up to Speed Faster: A unified platform means quicker onboarding for new employees and less confusion for your existing staff who won’t need to switch between different tools throughout their day. 
  • Customers Will Get Better Service: Real-time updates and seamless integration ensure your customers get accurate information instantly, whether they’re talking to your service advisors or your technicians in the field. 
  • Operations Will Run Smoother: GPS tagging, automatic maintenance checking, and barcode scanning eliminate manual data entry and reduce human error, saving your team valuable time on every service call. 

Getting Started  

If you are interested in upgrading or would like to learn more about Mobile Service Plus v2.0, please submit a support request via Procede Help (login required) and our Customer Success team will be in touch. Upgrades are scheduled on a first-come, first-served basis.

Mobile Service Plus v2.0 is compatible with Excede® DMS version 10.4+.

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