Visit the Customer & Resources Portal for Important Updates

If you aren’t following topics in the portal, you are missing out on important updates! The Customer & Resources Portal is the place to go to access OEM integration notifications, training tools, applicable downloads, and learn about known issues. Recent additions have been posted to several topics and this information is available exclusively in the portal.

To make sure you stay up-to-date on all the latest resources, tools, and downloads available, we recommend you “follow” the topics that apply to your dealership.

To follow a topic, simply:

  • Log in to the Customer & Resources Portal.
  • Navigate to the appropriate topic (Example: Training Resources & Tools, Integration Notifications & Downloads, Webinars & Workshops, and many more!).
  • Follow either a section (black, bold text) or an article (blue, bulleted text).
    • If you’d like to follow a section:
      • Locate the “Follow” drop-down list on the right side of the page, click “Follow”, and then select “New articles” or “New articles and comments”.
    • If you’d like to follow an article:
      • Locate the “Follow” button on the right side of the page and click “Follow”.

That’s all there is to it! You will now get email notifications when new topics or updates are posted. While you are logged in to the portal, you can also ask questions related to OEM updates and download executables and documents.

If you do not have an account, go to https://support.procedesoftware.com/hc/en-us and sign up. Make sure to follow all of the portal topics that interest you and spread the word throughout your organization.