Celebrating 20 Years of Service to the Heavy-Duty Truck Industry

By Larry Kettler, CEO, Procede Software, and the Procede Software Leadership Team This year marks Procede Software’s twentieth anniversary, and like all anniversaries, it is cause for celebration, reflection, and deep gratitude. As we think about where we started and where we are now, it is important to acknowledge this…

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Spotlight on Support Part 1: Top Tier Support

This year, the Procede Support Team has been focusing on improving processes and proactively reaching out to customers to ensure both awareness of the tools available to them, and their ability to access any support they need. As a continuation of this outreach and education, this month’s top story features…

Spotlight on Support Part 2: Self Service Support

Last month, we highlighted the Procede guided support services led by our professional and knowledgeable Support staff. In this issue, we will share the many self-service tools that give users direct access to information and enable them to self-diagnose and resolve issues quickly. All of these valuable tools are included…

Streamline electronic invoicing with Excede Document Delivery

Excede Document Delivery provides a way for your dealership to reduce the time spent on individual email invoice requests and increase customer satisfaction through increased communication. This feature allows you to manage invoice copy distribution in real-time, assign invoice or statement recipients, and even set an automatic delivery of the…

Announcing the general release of Data Insight v2.0!

You can’t run your business if you don’t know how your business is running. Sounds obvious, right? But, even the most efficiently run businesses can be caught off guard if they don’t have real-time business intelligence to help them stay on top of changing operational conditions. In our continued effort…

Procede Software Expands Our Office Space

Just 18 short months ago, the Procede team moved into our new corporate headquarters office suite in Sorrento Valley, San Diego. At the time, there was no shortage of desks or places to sit around our conference table during all-employee meetings. However, as time and demand for our products progressed,…

Visit the Customer & Resources Portal for Important Updates

If you aren’t following topics in the portal, you are missing out on important updates! The Customer & Resources Portal is the place to go to access OEM integration notifications, training tools, applicable downloads, and learn about known issues. Recent additions have been posted to several topics and this information…

Announcing Data Insight KPIs & Metrics

Measuring your dealership’s success just got easier. As part of our ongoing commitment to deliver the data you need to drive performance, we are pleased to announce the release of our new suite of Data Insight Key Performance Indicators (KPIs) & Metrics. KPI dashboards are powerful, executive-level report summaries that…